Refund & Cancellation Policy

1. Scope

This Policy applies to the following items purchased through the Company:

• Software licenses (subscription · term-based)
• Workspace provisioning and managed-service fees for Google Workspace and similar services
• Youth organization operations items (organization base setup, workspace provisioning, managed service)
• GROVES platforms — services developed and provided directly by YouthOn (governed separately in Section 5)

Matters not specified in this Policy follow applicable law and Vendor policies. Vendor policies may take precedence for procured products (Section 4), while GROVES products developed directly by YouthOn (Section 5) are governed by this Policy as written.

2. Withdrawal

1. Users may withdraw from a contract within 7 days from the date they can review the contract details.
2. If goods or services differ from their description/advertising or are performed differently from the contract, withdrawal may be made within 30 days from the date the User knew or could have known of the discrepancy and within 3 months from the date of supply.
3. Withdrawal becomes effective when the User expresses the intent in writing, by email, or through My Page → Cancellation · Refund Request.

3. Cases Where Withdrawal May Be Restricted

Withdrawal may be restricted in the following cases under Article 17(2) of the Electronic Commerce Act. The Company will disclose any restriction at the quotation stage before purchase. If it was not disclosed in advance, the Company will not restrict withdrawal on that basis.

• Digital content or software where a license or account has already been provisioned and use has begun (only to the extent of the divisible portion already provided)
• Where the value of goods/services has materially decreased because of the User's use or partial consumption
• Where the value has materially decreased over time to the extent that resale is difficult
• Individually produced goods or services based on the User's order where withdrawal is expected to cause irrecoverable material damage to the Company

Withdrawal is not restricted for unprovided portions of divisible services whose use has not begun.

4. Software License Refunds

Because the Company defaults to monthly purchasing, most products do not incur additional cost if cancelled before the next billing cycle.

Refund of the Procurement Fee

The procurement fee is proportional to the software amount, so it is refunded on the same basis as the software amount: in full when the software amount is refunded in full, and in the same proportion when it is refunded in part.

Company-Wide Deployment Purchases

If a purchase was quoted based on a total-headcount range, quantity and price are recalculated once the actual headcount is confirmed. If actual headcount is below the minimum for the quoted range, the difference is refunded; if it is higher, the additional amount is reflected on the next invoice. Settlement details are provided when the count is finalized.

5. GROVES Platform Refunds

GROVES services developed and provided directly by YouthOn use different billing methods from procured products. Because each service uses its own billing metric, refund standards follow that metric. Each service's pricing metric is published on its platform detail page.

Early Cancellation of Annual-Discount Products

If a product received an annual prepayment discount (for example, ServerPulse annual pricing) and is cancelled early, the period already used is recalculated at the regular monthly rate, the difference is deducted, and the remaining balance is refunded. The discount is provided on the assumption that the full commitment period will be completed. This condition is disclosed before payment.

Refunds for Service Outages

If GROVES is not normally provided due to a cause attributable to the Company, the fee corresponding to the outage period is prorated and refunded or credited against the next invoice. If a separate service-level agreement (SLA) exists, that agreement takes precedence.

Data Export

When a GROVES service is cancelled, organization data stored in GROVES can be downloaded for 30 days from the cancellation date . After that, the data is deleted in an unrecoverable manner and cannot be restored regardless of any refund or dispute.

6. Workspace Provisioning and Management Fees

• Provisioning fee (one-time) — full refund if cancelled before provisioning work begins. After work begins, completed work such as domain registration, account creation, and email/file migration is settled according to the degree of progress, and the remaining amount is refunded. Costs already paid to third parties, such as domain registration fees, may be excluded from the refund.
• Managed service fee (monthly) — once management service for the month has begun, the current month's fee is not refunded and cancellation applies from the next month. Notice of cancellation must be given by the end of the current month.

7. Youth Organization Operations and Beta Tester Discounts

1. Organization base setup and workspace provisioning are one-time items and follow the same provisioning-fee standard in Section 6.
2. If an item purchased with a beta tester discount is refunded, settlement is based on the discounted amount actually paid.
3. Even if beta tester status is lost because of a cause attributable to the User, the Company does not retroactively charge the standard price for Services already provided.

8. Refund Procedure and Processing Time

1. Users request a refund through My Page → Cancellation · Refund Request or by contacting an administrator. The same process applies regardless of payment method.
2. The Company reviews the request without delay. It refunds payment already received within 3 business days — counted from the day withdrawal was declared, or for other refunds from the day the refund reason was confirmed (Article 18(2) of the Electronic Commerce Act).
3. Refunds are generally made through the same method used for payment.
   • Card payment — processed by cancelling the card authorization. Partial refunds use partial cancellation. Depending on the card issuer, the cancellation may be reflected in billing 3–5 business days later. If billing for the month containing the payment date has already closed, the amount may be refunded or offset in the following month.
   • Bank transfer — transferred to the account designated by the User.
   • Deferred payment — amounts not yet billed are deducted from the invoice, while amounts already paid are refunded to a bank account.
4. The actual posting time may differ depending on payment gateway and card-issuer processing schedules.
5. Refund amounts include VAT. The supply price and VAT are refunded together. Transactions for which a tax invoice was issued also follow the amended-tax-invoice process. For card payments, a purchase-cancellation receipt is issued when the authorization is reversed, and no separate amended tax invoice is issued.
6. If auto-renewal is selected, no charges occur after the cancellation request time. Refunds of the current month's amount already charged follow the standards above.
7. If the Company delays a refund, it pays compensation for the delay period at the rate set by the Electronic Commerce Act and its Enforcement Decree (15% per year).

9. Precedence of Vendor Policies

Software licenses are products supplied by third-party Vendors, and the relevant Vendor's refund, cancellation, and penalty policies may take precedence. As a procurement provider, the Company supports refunds within that scope and discloses product-specific refund restrictions in advance at the quotation stage. The Company will not deny a refund based on a restriction that was not disclosed in advance.

10. Refunds for Causes Attributable to the Company

In the following cases, Users may request a full refund of the amount corresponding to the remaining period regardless of whether use has begun.

• A license is not provisioned or is not applied to the designated account due to Company fault
• Actual supply conditions differ from those communicated by the Company
• Service provision is discontinued due to circumstances of the Company

If a Vendor policy change or service discontinuation makes it impossible to maintain existing terms, the amount corresponding to the remaining period is also settled and refunded.

11. Contact

For refund-related inquiries, contact the YouthOn Operations Team (hello@youthon.kr). If a dispute cannot be resolved amicably, mediation may be requested from dispute-resolution bodies such as the Korea Consumer Agency or the Electronic Commerce Mediation Committee.

Addendum

This Policy takes effect on October 6, 2026.

Revision history

• Version 1.1 (October 6, 2026) — Sales opened. Added the refund basis for the procurement fee; stated the starting point of the refund period and the delay-compensation rate as set by law.
• Version 1.0 (August 22, 2026) — Draft before sales opened.