4-Channel Unified Inbox (Kakao First-Class)
Kakao counseling, Instagram DMs, email, and SMS in one timeline — no more missed inquiries while switching channels.
- Full Kakao counseling support
- Channel-independent customer timeline
Threadline
Kakao, Instagram, and email — one inbox for team support
The only shared inbox treating Kakao counseling as a first-class channel. Assignment, comments, and concurrent-reply locking included.
Pricing
Start in the free tier. Once you exceed it, you are billed only by the criteria below. Items not listed as pricing criteria do not increase the price no matter how much they grow.
Free Start
3 seats free
Start immediately without registering a credit card. We notify you when the limit is exceeded.
Paid From
$9/seat·month
Actual charges are calculated from usage according to the pricing metric below.
Youth Organizations
Guardian inquiry support
Eligibility is finalized after organization verification.
| Pricing metric | Billing method | Calculation |
|---|---|---|
| Number of seats | Per seat · month | Based on the number of administrators who access the inbox. Channel and message counts are unlimited. |
Key Features
What Threadline actually does.
Assignment · Internal Comments · Collision Prevention
“Who is replying to this?” — concurrent-reply locking and internal comments eliminate team-support confusion.
- Automatic · manual assignment rules
- Concurrent-composer lock indicator
SLA · Automation Rules
First-response time targets and automatic classification rules — the inbox organizes itself.
- Keyword · channel-based automatic tagging
- Response-delay escalation
Integration with Other GROVES Platforms
They connect by default without separate setup. Click a card to open the relevant platform.
Other Platforms in the Same Category
These services are also in Communication.
Considering Threadline?
We will help organize the right configuration. Start with the free tier, and once organization verification is complete, youth organization conditions apply.